ACTIVITY

READ the post A to Z of Social Networking for Libraries (22 January, 2010) on the Social Networking for Libraries blog. 

My chosen 5 letters to apply to the library service:

A-Active

While researching for Assignment 2, peer organisations were identified and their social media presence examined. The organisations which were not responding to user queries seemed less interested??

C-Content

Boring or irrelevant content will be ignored!

D-Direction

Why establish a social networking presence? All library services have governing bodies which expect real results. New projects undertaken need to be timely and targeted to helping users.

H-Help

This and the next point are interrelated. The library service will need to engage staff prior to them becoming advocates for the new social media presence.

Z-Zeal

Engaging staff in the new presence may present a challenge. Unfortunately, customer service has been found to be lacking at times at the library service; a cultural shift will be necessary.